Mobile App Privacy Policy

Last modified: May 20, 2026

Introduction

RESOLVR Solutions LLC ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes:

• The types of information we may collect or that you may provide when you download, install, create an account on, access, or use this mobile application made available by the Company (the "App").
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect in this App. This policy DOES NOT apply to information that:

• We collect offline or on any other Company apps or websites, including websites you may access through this App.
• You provide to or is collected by any third party, including other apps, websites, or content that may link to or be accessible from or through this App (see Third-Party Information Collection).

Our websites and apps, and these other third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, create an account, or use this App. By downloading, creating an account, or using this App, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this App after we revise this policy means you accept those changes, so please check the policy periodically for updates.

Capitalized terms used but not defined in this Privacy Policy will have the meaning given to them in your Mobile Application End User License Agreement.

Children Under the Age of 18

The App is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this App or through any of its features, or create an account on the App. If we learn we have collected or received personal information from a child under 18without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at legal@resolvrlabs.com.

Information We Collect and How We Collect It

We collect information from and about users of our App:

• Directly from you when you provide it to us.
• Automatically when you use the App.

Information You Provide to Us

When you download, create an account, or use this App, we may ask you provide information by which you may be personally identified, such as name, email address, and telephone number ("personal information").

This information includes information that you provide by filling in forms in the App, records and copies of your correspondence (including email addresses and phone numbers) if you contact us, any documents or files you may upload to the App, and your responses to surveys that we might ask you to complete for research purposes.

Call Recordings. The App records telephone calls, including local toll, domestic long distance, and international telephone calls, and conference calls that you place through the App ("Call Recordings"). When you initiate a Call Recording using the App, you provide us with an audio file of the telephone call for processing. These Call Recordings are made available to you through the App, and will be stored locally on your mobile device.

Survey Responses. The App may offer you the option to complete surveys to provide general issue resolution feedback and service provider ratings. Your survey responses are collected when you voluntarily complete such surveys.

Chat Transcripts. The App features an in-app browser through which you may access your accounts with third-party services and capture and transcribe the content of live chat conversations between you and a chat agent on such third-party services ("Chat Transcripts"). When you use this functionality, you provide us with a text transcription of the live chat conversation for processing.

Information We Collect Through Processing Your Data

Transcript Summaries. The App will generate transcript summaries from your Call Recordings from which certain personal identifiers have been redacted ("Transcript Summaries"). These redaction processes are designed to identify and redact the following categories of personal identifiers from your Call Recordings before generating Transcript Summaries:

• Social Security numbers;
• Bank account and routing numbers;
• Credit and debit card numbers, CVV codes, and PINs;
• Tax identification numbers;
• Government-issued identification numbers (e.g., driver's license numbers, passport numbers);
• Passwords, one-time passcodes (OTPs), multi-factor authentication (MFA) codes, and security question answers;
• API keys, tokens, or access credentials;
• Medical record numbers;
• Insurance member identification numbers;
• Legal case numbers;
• Full street addresses; and
• Exact account numbers (including internal account identifiers).

You acknowledge that these redaction processes may not identify or redact all personal identifiers or sensitive information contained in your Call Recordings, including the data elements listed above. By using the App, you acknowledge and expressly agree to the creation of such Transcript Summaries. These Transcript Summaries are made available to you through the App.

Redacted Chat Transcripts. The App will generate redacted versions of your Chat Transcripts from which certain personal identifiers have been redacted ("Redacted Chat Transcripts"). The redaction processes applied to Chat Transcripts are designed to identify and redact the same categories of personal identifiers set forth above with respect to Transcript Summaries. You acknowledge that these redaction processes may not identify or redact all personal identifiers or sensitive information contained in your Chat Transcripts, including the data elements listed above. By using the App, you acknowledge and expressly agree to the creation of such Redacted Chat Transcripts. Redacted Chat Transcripts are made available to you through the App.

ProTips. The App will further process Transcript Summaries and Redacted Chat Transcripts to identify recurring patterns in service providers' phone trees and customer service patterns. From this processing, RESOLVR may create anonymized and de-identified guidance, patterns, and recommendations regarding service providers' phone trees and customer service patterns, derived from Transcript Summaries and Redacted Chat Transcripts ("ProTips").

Aggregate Resolution Data. RESOLVR may generate anonymized and de-identified statistical information and patterns compiled from survey responses, Redacted Chat Transcripts, and other End User interactions with or through the App ("Aggregate Resolution Data").

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our App, including when you download, access, or use the App, we may use automatic data collection technologies to collect certain information about your device and your browsing and usage activity and patterns, including:

• Usage Details. When you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the App.
• Device Information. We may collect information about your mobile device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, mobile network information, and the device's telephone number.
• Stored Information and Files. The App also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.
• Location Information. This App may collect real-time information about the location of your device, when you authorize our App to access your location.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

• Provide you with the App and its contents, and any other information, products, or services that you request from us.
• Fulfill any other purpose for which you provide it.
• Give you notices about your account on the App.
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• Notify you when App updates are available, and of changes to any products or services we offer or provide though it.

The usage information we collect helps us to improve our App and to deliver a better and more personalized experience by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our App according to your individual interests.
• Speed up your searches.
• Recognize you when you use the App.

We also use information that we collect about you or that you provide to us, including any personal information, for the following purposes:

• Call Recordings. Call Recordings of your calls are made available to you through the App, and are stored locally on your mobile device.
• Transcript Summaries. We use your Call Recordings to generate Transcript Summaries. These Transcript Summaries are processed to identify recurring patterns in service providers' phone trees and customer service patterns.
• Chat Transcripts. We use your Chat Transcripts to generate Redacted Chat Transcripts. These Redacted Chat Transcripts are processed to identify recurring patterns in service providers' customer service patterns.
• ProTips. We process Transcript Summaries and Redacted Chat Transcripts to create anonymized and de-identified ProTips. ProTips consist of guidance, patterns, and recommendations regarding service providers' phone trees and customer service patterns, derived from Transcript Summaries and Redacted Chat Transcripts, and are made available to End Users through the App to assist in navigating similar issues with the same service providers.
• Aggregate Resolution Data. We generate Aggregate Resolution Data, which consists of anonymized and de-identified statistical information and patterns compiled from survey responses, Redacted Chat Transcripts, and other End User interactions with the App. This data may be made available to other End Users on the App.
• Competing Provider Offers. Based on your survey responses, RESOLVR may make available for your viewing certain Competing Provider Offers on the App. Competing Provider Offers are advertisements, offers, promotions, or other marketing materials from third-party service providers that may be presented to you through the App based on your survey responses.

Resolvr may use, retain, disclose, and otherwise process de-identified and aggregated data for any purpose, including, without limitation, for research and development purposes, to improve the App or any of Resolvr's other products or services, to develop new products, services, features, or functionality, for analytics, benchmarking, quality assurance, internal operations, statistical analysis, and any other commercial purpose.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction.

In addition, we may disclose personal information that we collect or you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our App users is among the assets transferred.
• For any other purpose disclosed by us when you provide the information.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce our rights arising from any contracts entered into between you and us, including your Mobile Application End User License Agreement.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

In addition, we may disclose personal information that we collect or you provide as follows:

• Call Recordings. RESOLVR may have Call Recordings generated by a third-party vendor, and further transcribed by a third-party vendor to generate Transcript Summaries, and may have Transcript Summaries stored by a third-party vendor. Such third-party vendors are service providers we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. Except where legally required or as required to provide the App functionality to you, we do not otherwise share these Call Recordings or Transcript Summaries with third parties.
• Chat Transcripts. RESOLVR may have Chat Transcripts processed by a third-party vendor to generate Redacted Chat Transcripts, and may have Redacted Chat Transcripts stored by a third-party vendor. Such third-party vendors are service providers we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. Except where legally required or as required to provide the App functionality to you, we do not otherwise share these Chat Transcripts or Redacted Chat Transcripts with third parties.
• ProTips. ProTips derived from Transcript Summaries and Redacted Chat Transcripts are anonymized and de-identified and may be made available to other End Users through the App. ProTips are designed to assist End Users in navigating similar issues with the same service providers. Because ProTips are anonymized and de-identified, they do not contain personal information that identifies you.
• Aggregate Resolution Data. Aggregate Resolution Data, which consists of anonymized and de-identified statistical information and patterns compiled from survey responses, Redacted Chat Transcripts, and other End User interactions with the App, may be made available to other End Users on the App. Because Aggregate Resolution Data is anonymized and de-identified, it does not contain personal information that identifies you.
• Competing Provider Offers. Based on your Survey responses, RESOLVR may make available for your viewing certain Competing Provider Offers on the App. Competing Provider Offers are advertisements, offers, promotions, or other marketing materials from third-party service providers that may be presented to you through the App. Your Survey responses are used to determine which Competing Provider Offers may be relevant to you; however, your personal information is not disclosed to third-party service providers in connection with Competing Provider Offers.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of over your information.

• Device Permissions. Mobile platforms, including our App, have permission systems for specific types of device data and notifications, such as camera and microphone as well as push notifications, or access to your contact lists. Where applicable, you can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose full functionality.
• Location Information. You can choose whether or not to allow the App to collect and use real-time information about your device's location through the device's privacy settings. If you block the use of location information, some parts of the App may become inaccessible or not function properly.

Accessing and Correcting Your Personal Information; Data Retention

You can review and change your personal information by logging into the App and visiting your account profile page. If you delete your account, all Transcript Summaries and Redacted Chat Transcripts will be deleted from our servers and no longer accessible. You acknowledge and agree that you bear sole responsibility for the back-up of this information prior to any deletion of your account. Notwithstanding the foregoing, Company will retain and will continue to display in the App any ProTips that were generated based on End User Transcript Summaries or Redacted Chat Transcripts.

In general, Company will retain collected information for the length of time needed to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is permitted by law.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our App. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures included through the App.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users' personal information, it is our policy to notify you by email to the email address specified in your account or through a notice on the App's home page.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

legal@resolvrlabs.com